Success Story: Mashhad Electricity Distribution Company

Profile: Introduction to Mashhad County Electricity Distribution Company

Mashhad General Electricity Company was founded in 1316 and operated until 1343, when regional electricity companies were established. Khorasan Regional Electricity Company then took responsibility for the relevant services to the people of Khorasan. In 1371, affiliated companies began to be established to implement a new structure, and different Khorasan electricity departments were reorganized as subsidiaries. Initially, Khorasan Province Electricity Distribution Company managed the province’s distribution sector.

In the years since the company began operating, it has grown significantly in Iran’s electricity industry and has consistently ranked among the country’s leading distribution companies. Mashhad is particularly important because it is home to the holy shrine of Imam Reza, the eighth Imam (peace be upon him), and welcomes several million pilgrims annually. This highlights the particularly sensitive responsibilities of Mashhad County Electricity Distribution Company.

Success Story: Mashhad Electricity Distribution Company

Transportation Structure of Mashhad County Electricity Distribution Company

Mashhad Electricity Distribution Company consists of 21 departments: 10 in the western region (Khayyam, Farhang, Ferdowsi, Medium Voltage, Low Voltage, Connections, Metering Equipment, Torghabeh, Operations and Tus) and 11 in the eastern region (Borna, Tabarsi, Samen, Medium Voltage, Low Voltage, Connections, Metering Equipment, Operations, Malekabad, Razaviyeh and Mehrgan). Each has its own transportation unit under the central transportation department. Responsibilities include managing machinery across the county, assigning vehicles to personnel for urban and intercity work trips, calculating driver payroll, managing personnel transportation and tracking vehicles in real time. The company has 520 vehicles, 200 drivers and nearly 1800 personnel, managed centrally through the Pasand Integrated Fleet Management System.

Requirements and Requests of Mashhad Electricity Distribution's Transportation Department

The transportation departments’ distribution across Mashhad County, the large number of drivers, and the company’s critical responsibility for distributing electricity across metropolitan Mashhad and carrying out assigned missions effectively made the following its most important fleet requirements, leading to the purchase of Pasand Fleet Management software.

Centralized management of each department’s machinery by its transportation manager, with comprehensive supervision of all machinery throughout the county by the finance and support deputy

Monitor personnel vehicle requests for assignments and automate vehicle allocation based on current driver and vehicle conditions

Personnel can request vehicles anytime, anywhere using their mobile phones (ride-hailing), while drivers are notified of their assigned services

Calculate Driver Salaries and Wages

Personnel Transportation Management

Continuous Vehicle Tracking

Hired Vehicle Management

Organizing and managing rented vehicles across Mashhad County, with its dispersed vehicles and numerous offices, was a challenge for Mashhad Electricity Distribution Company and had prevented effective fleet monitoring and management.

In Pasand Software, users can define unlimited transportation departments and assign each department’s management independently to the relevant person. Machinery management, driver payroll, contracts and contractors, services and requests can be defined and managed separately for each department according to its conditions. All departments can also be managed centrally. This allows Pasand to meet the needs of organizations of any size or scale.

Manage employee mission requests across regional electricity departments

Carrying out the company’s assigned duties requires employees to travel within and outside the city. Each electricity department has its own defined hierarchy for reviewing and approving missions before assigning a vehicle to an employee. Managing the process from mission registration and approval to driver dispatch in each transportation unit is a major challenge for Mashhad County Electricity Distribution Company.

Pasand’s “Vehicle Request Workflow Management” system enabled the electricity distribution company to configure request workflows in each department according to its policies. Each vehicle request for an assignment follows a defined approval path based on the transportation department where it is submitted.

Distribute Driver Assignments Appropriately Across Regional Electricity Companies

When a regional electricity office has no available vehicle and a high-priority assignment arises, another office with an available vehicle takes responsibility. Quickly assigning a vehicle from the nearest office with availability to the assignment’s starting point is one of Mashhad Electricity Distribution Company’s challenges.

The “Dispatch Distribution” subsystem allows users to assign the current task to the most suitable department at that moment, considering available vehicles, vehicles in service or out of service, operational vehicles, vehicles under repair and the nearest vehicle.

Calculate Driver Salaries and Wages

Mashhad Electricity Distribution Company’s main challenge is calculating driver payroll. Payments differ according to each driver’s vehicle type and manufacturing year. For example, a Samand driver’s pay differs from a Pride driver’s, and even a Samand made in 1396 differs from one made in 1397. Fixed daily pay also depends on vehicle type and model. Urban, intercity and difficult-route fees differ as well. Consequently, pay varies according to the vehicle, manufacturing year and route traveled.

The Pasand Fleet Management Software “Payroll” system is designed to cover all payroll calculation requirements of Mashhad Electricity Distribution Company. Users can define payment rules for each transportation department based on assignment time, route, distance traveled, assignment area and vehicle model. Fixed driver payments, waiting charges and overnight accommodation during assignments can also be defined and calculated.

Manage Vehicle Requests through Mobile Phones and the App

Since vehicle requests were not automated, personnel submitted them by phone, and assignments were communicated to drivers in the same way. This caused disorganization and wasted time. Personnel sometimes lacked access to the system while outside the organization but still needed a vehicle for a work assignment. Finding a solution to these issues was a challenge for Mashhad County Electricity Distribution Company.

The Pasand app, designed and developed as an integrated part of the Fleet Management system, allows personnel to request a vehicle from their phones anytime, anywhere. Once the request is approved and a vehicle assigned, they can view the driver’s details and location. Drivers can also install the app on their phones to view current services and accept or reject them.

مدیریت درخواست خودرو از طریق موبایل و اپلیکیشن

Track and Monitor Driver Assignments

Given the large fleet of Mashhad Electricity Distribution Company and the extensive vehicle requests and personnel assignments, monitoring driver performance without suitable tools was extremely difficult and prone to errors.

Pasand Tracking Software enabled Mashhad Electricity Distribution Company to monitor driver performance and personnel assignments. Its transportation management can track vehicles using both mobile phones and GPS tracking devices

Purchased Modules

تصویر سه‌بعدی مدیریت هوشمند ناوگان خودرو، اتوبوس، ون و کامیون

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Success Story: Mashhad Electricity Distribution Company